Complaints Procedure

At Mortgages4U, we are committed to providing a high standard of service to all our customers. If at any time you are unhappy with the service you have received, we would like to hear from you so we can try to put things right as quickly as possible.

How to make a complaint

You can contact us using any of the following methods:

By post:
Terry Surin trading as Mortgages4U
139 Minster Road
Minster on Sea
Kent
ME12 3JH

By email:
complaints@mortgages4u.org

By telephone:
07768 333375

To help us investigate your complaint

• Your full name and contact details
• Details of your complaint
• Any relevant account, application or reference number
• What you would like us to do to put things right

What happens next

We will acknowledge your complaint promptly and investigate it fairly and thoroughly.

We aim to provide our final response within 8 weeks of receiving your complaint.

If you are still unhappy

If you are not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567

Your home or property may be repossessed if you do not keep up repayments on your mortgage.